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We have moved to Wordpress! Posted by Jason Links to this post The Recruiting Front Lines has evolved. At the beginning of the year, I changed jobs within my company, moving away from Outreach and Education, and into my new role as Director of Business Development. While I remain closely involved with our field activity, I am now more focused on strategic partnerships, social media, and the world of internet recruitment resources. As I have made this change, the focus of my blog content has also changed. Recently, I began to feel that many of the ideas I had for blog posts would not fit within the framework of The Recruiting Front Lines. This was a cause of some frustration, as I felt that I was either misrepresenting my content with the title of my blog, or that I was stifling my writing because I felt it didn't fit. To rectify this situation, I have created a new blog home, now on WordPress. I am still ironing out the wrinkles, but feel that it is far enough along that I can move all my past content, and begin posting all new content, at the new address. I would like to formally welcome everyone to come check out my new home at jasonblais.com. I can't wait to hear what you think! Best Regards, and Thank you for your time and attention over the past 18 months. Jason

Feb 13, 2009

RFL:Guest Author Julie Poland Discusses Staff Development Pt.2

Part two of guest author Julie Poland's "The Down-Market Case for Staff Development", in which she discusses Retention of Talent and Quantifying the Value of Training, Coaching, and Development. In part one of this two-part series, Julie discussed Retention of Talent and Managing When One Shoe Has Already Dropped. Click here to view part one.


The Down-Market Case for Staff Development

Part 2 of 2

By Julie Poland, Certified Business Coach

The Impact of Attitudes

Attitudes can be defined as assumptions and habits of thought. They are extremely important in any market condition because they determine the extent to which skills and knowledge are applied effectively, or at all. In a down market the role of attitudes can be compounded. For instance, if an employee assumes he or she is going to be downsized no matter how well they perform they are not likely to be at their productive and innovative best. If defeatist attitudes get the best of them they’re likely to create the very performance that makes them the best choice not to survive the next downsizing.

Compounding this issue is the stream of conversation and media attention heaping bad news on top of bad. It’s not exactly an environment that breeds a “can-do” way of thinking or a willingness to take risks in order to progress. Employees can really benefit in the attitude department when their development process includes information on how attitudes are formed, how they change, and what steps to take to maintain one that’s beneficial to peace of mind and productivity.

Quantifying the Value of Training, Coaching, and Development

Lack of an evident return on investment is one of the reasons why training efforts are considered by many to be an expense rather than an investment. When an outside provider is involved and hard dollar investment is needed the potential ROI becomes a more consistent part of the conversation.

If you want to be able to better quantify the value of proposed training, coaching, or other development you should be working with your in-house customers (usually line managers) and finding out:

· What are the specific outcomes (in terms of results and behaviors) that you want to see?

· What will be the benefits of those outcomes?

· What will be the ramifications if you don’t get the results you want and/or need?

· How will you measure success?

Decision makers who don’t have the answers to these questions will often decide not to do training because they won’t be conscious about looking at the return. This is not the time when they will want to involve people in training because it’s “nice to do.” They will have to be able to see a business case for doing so.

Last, there has to be a link between training and the “real world” of the job. Implementation of skills and knowledge is necessary. This usually means involving the manager overseeing the participants to “double team” with the trainer, coach or facilitator to ensure on-the-job implementation of content learned and to measure actual results.

Julie Poland, CBC, is a business and personal coach with 19 years of experience working with all levels of leaders and employees, from Mom and/or Pop firms to international corporations. Find more information at www.summithrd.com.

Julie Poland

www.summithrd.com

subscribe FREE to Julie's blog at http://www.thesummitblog.blogspot.com

If you accept the expectations of others, especially negative ones, then you never will change the outcome.
- Michael Jordan




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Jason Blais on FoxNews

Word Cloud for RFL

Wordle: The Recruiting Front Lines

Using Video to Reinforce Employment Brand